Sales Support Associate (with a path into Sales)

Cape Town, South Africa

At Waybird our mission is to empower independent travel specialists to build their own travel brands.

Waybird is a new age, tech-driven host agency which focuses on planning travel to remote and specialist destinations such as Africa, Latin America and Asia.

Our platform allows travel specialists to quickly and easily showcase trip ideas, build interactive quotes, accept payments and manage the booking process from the start to finish in an efficient and affordable way.

The opportunity:

We’re looking for a Sales Support Associate with 1–3 years of experience who’s excited to join a small, fast-moving team. This role starts in sales support and customer operations, with clear room to grow into a full sales role as you build confidence, product knowledge, and ownership.

Your role will include:

Sales support

  • Assisting our sales team with day-to-day operational tasks

  • Preparing quotes, follow-ups, and customer-ready materials

  • Keeping our CRM tidy and up to date (notes, pipelines, next steps)

Onboarding & customer success

  • Helping new users get set up and onboarded smoothly

  • Guiding customers through the platform and best practices

  • Spotting friction early and proactively solving it

Troubleshooting

  • Handling incoming customer questions and issues

  • Investigating bugs or user errors and escalating to the right person

  • Creating simple internal notes or customer-facing guides when patterns emerge

Marketing support

  • Helping with marketing materials for travel specialists (newsletters, how-to guides, social media snippets)

  • Supporting outreach efforts with lists, messaging drafts, and light campaign admin

Business development

  • Helping us spread the word about Waybird—online and through industry networks

  • Researching potential partners, communities, and events where our users hang out

Product & strategy

  • Feeding customer insights back into the product team

  • Helping us refine processes as we scale

  • Being part of a core team shaping the Waybird brand and customer experience

Who you might be:

  • You have 1–3 years of work experience (sales support, customer success, operations, admin, partnerships, or similar)

  • You’re interested in entrepreneurship and want to grow inside a business that’s building fast

  • You’re curious about sales and want a role where you can develop into it (not just “support forever”)

  • You enjoy working with people and have a strong customer-service instinct

  • You’re comfortable with change, ambiguity, and wearing more than one hat

  • You think clearly under pressure—calm, practical, and solutions-oriented

  • You’re organised, proactive, and take pride in following through

    Why this role is exciting:

  • You’ll work directly with the team shaping the company—your work won’t disappear into a big org chart

  • You’ll learn the fundamentals of sales, onboarding, and product-led growth

  • You’ll gain deep knowledge of a travel tech platform (and a niche segment with huge global demand)

  • There’s real room for growth as Waybird scales—this is a “get in early” role

How to apply:

Please send your CV, along with a cover letter detailing your relevant skills and experience and why you’d like to join our team to gustav.rezelman@waybird.com.